Validation and agreed action
Employee output
A question is checked against an approved source, then answered or turned into a ticket for an employee. An answer is not described as a resolved case.
Exceptions are handed to the responsible employee.
Customer support automation
Customer support automation using approved information.
A question is checked against an approved source, then answered or turned into a ticket for an employee. An answer is not described as a resolved case.
AI Lead Desk, one channel: AED 2,490 setup + AED 790/month. External fees and extra connections are separate.
Send what starts the task, the tools involved and the result your employee needs. We will clarify the boundaries, access and next step in writing.
Process illustrationInput task
An example of what your team could receive.
What you are ordering
A question is checked against an approved source, then answered or turned into a ticket for an employee. An answer is not described as a resolved case.
- Defined input
- Validation and boundaries
- Agreed action
- Exception or employee handover
Example
Support that recognises when a person is needed
01Starting request
A customer may ask about an order, a service condition or a problem that cannot be resolved from a knowledge base. The assistant should identify the right next step—not pretend every issue is solved. We design support automation to distinguish an answer, a request for more information and a case requiring an authorised employee.
02What AI does
- What the support workflow can include
- Example: the right context for an order query
- Connect support without giving unrestricted access
03Result for your team
What the support workflow can include
Knowledge-based answers. Replies using the service and support information your business approves. Case preparation. Collection of the relevant issue details and a structured summary. Routing. Assignment to an agreed team or queue according to the request. Human handover. The original conversation and unresolved questions kept with the case. Testing and maintenance. Checks for outdated information, ambiguous requests and failed connections, with a process for updates.
Press Play to see the steps.
This example uses sample details. To try the AI yourself, open the WhatsApp demo.
Scope
Delivery scope and boundaries
Included:
A question is checked against an approved source, then answered or turned into a ticket for an employee. An answer is not described as a resolved case.
Separate:
AI Lead Desk, one channel: AED 2,490 setup + AED 790/month. External fees and extra connections are separate.
Process
A reviewable workflow
Define the input and owner.
Validate the source, required fields and permissions.
Prepare the agreed action or draft.
An employee confirms sensitive action.
An exception enters a visible queue or employee handover.
Process
How to order
Send a short written description.
We clarify scope and access.
We prepare an agreed proposal.
Paid work is delivered and accepted against the criteria.
Message us
Want this for your business? Let’s talk.
Pricing
Start with one task, with the costs clear upfront
Try a focused pilot or discuss a package for your team. Apps and AI teams are quoted separately.
21-day pilot
AED 990
one-time fee
Try one task in your business before committing to a larger setup. No automatic renewal.
- One channel, one agreed task and one simple connection to your existing tools.
- Includes setup, a results dashboard, the option for your team to take over a conversation and an agreed AI usage allowance.
What is included, extra costs and credit terms
One channel, one agreed task and one simple connection to your existing tools. Includes setup, a results dashboard, the option for your team to take over a conversation and an agreed AI usage allowance.
External platform fees are separate. We explain the applicable charges before payment.
If you continue within 14 days, we credit the AED 990 pilot fee towards setup. We confirm the exact dates and terms before payment.
AI Lead Desk
Answer customer questions and collect enquiry details in one channel.
AED 2,490 setup
AED 790/month
- Answers based on your business information
- Enquiry details collected for your team
- Two languages
- A basic enquiry report
AI Sales Desk
Help your sales team manage enquiries across several channels.
AED 4,990 setup
AED 1,490/month
- Up to three channels
- Customer record updates
- Follow-ups and reminders
- Routing to the right person
- A results dashboard
- Monthly improvements
AI Operations Agent
Connect several steps, from reading a request to checking the details and preparing the result.
From AED 9,900 setup
From AED 2,490/month
- Tasks and connections agreed before launch
- Data access limited to the job
- Important actions can require approval
A quote for your project
Apps, AI teams and custom connections are quoted separately. We start with the job you need done, then explain the build cost and ongoing expenses. You’ll know what is included before work begins.
Discuss pricing in WhatsAppSetup is a one-time fee. Monthly plans include hosting, monitoring, support and an agreed AI usage allowance. Meta messaging, telephony and other external services are charged separately. We confirm connections, limits and additional costs before you start.
Questions & answers
Frequently asked questions
What is included in the quote?
The work, access, checks, acceptance criteria, external costs and support are listed separately.
Which connections are available?
We confirm only connections supported by actual API access and permissions within the agreed scope.
Is a call mandatory?
No. You can start with a written task description.
Start with the questions that keep reaching support
Share anonymised examples, your current knowledge base and the way staff handle exceptions. We will scope a support workflow around those needs.