Validation and agreed action
Employee output
An event is checked against rules, then an approved response or draft is prepared and handed to an employee where required.
Exceptions are handed to the responsible employee.
Social messaging automation
Business message and comment workflows with approved rules.
An event is checked against rules, then an approved response or draft is prepared and handed to an employee where required.
Quoted for the selected platforms, permissions, actions and review path.
Send what starts the task, the tools involved and the result your employee needs. We will clarify the boundaries, access and next step in writing.
Process illustrationInput task
An example of what your team could receive.
What you are ordering
An event is checked against rules, then an approved response or draft is prepared and handed to an employee where required.
- Defined input
- Validation and boundaries
- Agreed action
- Exception or employee handover
Example
Structured Messenger enquiry
01Fictional input
A fictional Messenger user asks whether the company offers weekly office cleaning in JLT.
02System actions
- Answer from approved information
- Collect enquiry details
- Hand over to the team
03Employee output
Structured Messenger enquiry
- Source: Messenger
- Requested service: Office cleaning
- Missing contact details: Phone or email
- Next action: Team follow-up
Channel permissions and any staff approval step are confirmed before setup.
Press Play to see the steps.
Illustrative workflow. Scope and connected tools are agreed before development.
Scope
Delivery scope and boundaries
Included:
An event is checked against rules, then an approved response or draft is prepared and handed to an employee where required.
Separate:
Quoted for the selected platforms, permissions, actions and review path.
Process
A reviewable workflow
Define the input and owner.
Validate the source, required fields and permissions.
Prepare the agreed action or draft.
An employee confirms sensitive action.
An exception enters a visible queue or employee handover.
Process
How to order
Send a short written description.
We clarify scope and access.
We prepare an agreed proposal.
Paid work is delivered and accepted against the criteria.
Message us
Want this for your business? Let’s talk.
Project pricing
Individual quote for the first scope
Quoted for the selected platforms, permissions, actions and review path.
Questions & answers
Frequently asked questions
What is included in the quote?
The work, access, checks, acceptance criteria, external costs and support are listed separately.
Which connections are available?
We confirm only connections supported by actual API access and permissions within the agreed scope.
Is a call mandatory?
No. You can start with a written task description.
Show us which messages your team struggles to organise
Share anonymised examples and the channels you use. We will identify a supported workflow and provide its scope and cost.