Incoming message
WhatsApp customer events enter the agreed CRM mapping and routing flow.
WhatsApp API setup and CRM integration · UAE
WhatsApp API setup and CRM integration.
Start with API setup or connect messages to a contact, enquiry or follow-up task in your existing CRM. We check the account, access and required actions before confirming the supported connection.
Field mapping · Record matching · Routing · Error handling
API setup and CRM integrations are quoted after review. External fees are separate.
Tell us whether you need API setup or a CRM connection, the systems used and what should happen after a message.
- 01Incoming message
- 02Check the contact and duplicates
- 03Create or update the agreed record or task
- 04Assign the responsible employee
- 05Return confirmation or place the error in a queue
Outcomes
What your team gets
Check the contact and duplicates
The matching rule returns the existing contact or a confirmed new record.
Create or update the agreed record or task
The agreed CRM record or task is created or updated with mapped fields.
Assign the responsible employee
The responsible employee receives the routed item with its source context.
Choose your scenario
What do you need to connect?
I need WhatsApp API setup
We check account and number readiness, agree the connection route, and define the receiving, reply and staff handover flow.
Discuss API setupI already have API access and need CRM integration
We check CRM access, agree the record fields and responsible employee, and define duplicate checks and error handling.
Discuss CRM integrationMeta approval, number migration and third-party availability depend on the account and provider requirements. We confirm the available route after checking your setup.
Projects
Relevant completed projects
Real estate
Nuvora
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Window company
Aurelio Group
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Clinic
Lumeris
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →Workflow
From input to a reviewable output
Incoming message
Check the contact and duplicates
Create or update the agreed record or task
Assign the responsible employee
Return confirmation or place the error in a queue
Scope
Implementation scope and boundaries
The written proposal fixes the work, access, checks, acceptance result and exceptions. Optional work and external costs are shown separately.
Implementation scope
- An agreed first process or release
- Concrete fields, rules and checks
- Employee handover or another agreed output
- Scenario and acceptance checks
- Instructions and agreed handover materials
Confirmed before quote
- Source materials and owners
- Required API access and permissions
- Action boundaries and exceptions
- Acceptance criteria
Terms and external costs
- Additional connections, licences, messaging, external services and ongoing support are included only when listed in the quote.
Pricing
Implementation and ongoing service
API setup or CRM connection
Quoted after account and access review
External platform and CRM fees are separate
The quote states the supported actions, fields, access and error handling.
Request a quote →AI Sales Desk
AED 4,990 setup
AED 1,490/month
Help your team manage enquiries across several channels.
- Up to three channels
- Customer record updates
- Follow-ups and reminders
- Routing to the right person
- A results dashboard
- Monthly improvements
Meta messaging, telephony, paid CRM licences and other external services are separate. Custom connections are quoted separately. The exact channel, connections and limits are agreed before payment.
16 projects + 3 illustrations
AI application
AI App 01
Five AI mobile products delivered for store release
Delivered: Five AI applications released on the Apple App Store
Related service →
AI application
AI App 02
Five AI mobile products delivered for store release
Delivered: Five AI applications released on the Apple App Store
Related service →
AI application
AI App 03
Five AI mobile products delivered for store release
Delivered: Five AI applications released on the Apple App Store
Related service →
AI application
AI App 04
Five AI mobile products delivered for store release
Delivered: Five AI applications released on the Apple App Store
Related service →
AI application
AI App 05
Five AI mobile products delivered for store release
Delivered: Five AI applications released on the Apple App Store
Related service →Real estate
Nuvora
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Real estate
Zenvo
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Real estate
Qubit Lane
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Real estate
Veltrix
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Real estate
Orbiq
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →Window company
Aurelio Group
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Window company
Solenne
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Window company
Maison Kairo
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →Clinic
Lumeris
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Clinic
Fox & Fathom
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Clinic
Neon Harbor
Customer communication through one shared CRM workflow
Delivered: WhatsApp and Telegram chatbots delivered
Related service →
Car rental
Wildpine Co.
Car rental · process illustration
Related service →
Car rental
Moxie Labs
Car rental · process illustration
Related service →
Car rental
Kovo
Car rental · process illustration
Related service →FAQ
Questions before implementation
What is included in the quote?
The work, access, connections, checks, acceptance, external costs and support are listed separately.
Is a call mandatory?
No. You can start with a written description and clarify the remaining details in messages.
What happens on an exception or unknown answer?
The workflow stops, asks for clarification or hands the task to the responsible employee according to the agreed rule.
What materials are required?
We list the required information, access and owners after the first written clarification.
Written scope
Describe the task for a written quote
Tell us whether you need API setup or a CRM connection, the systems used and what should happen after a message. We will identify the information and access requirements needed to define the connection and its cost.
Discuss in WhatsApp →