A facts page, not a marketing page. Below is what we actually store, where it lives, who can reach it, and how you stay in control. Where a value depends on your setup, it is marked to be confirmed.
Last updated: 15 July 2026
Messages exchanged with your AI assistant, the leads and contact details customers provide, and the metadata needed to run the funnel (channel, timestamps, ad source/attribution code).
The company information, prices, FAQs and rules you approve for the assistant to answer from. You control and can edit this at any time.
Your workspace configuration and a password stored only as a salted hash — never in plain text.
Data is stored on our managed server infrastructure. Each client's data is kept in its own isolated workspace — not a shared database — and access is restricted to the operator and the client's authorised team.
Conversations are retained for up to 12 months and then pruned, in line with our Privacy Policy. Leads and orders are kept while we work together, unless you ask us to delete them earlier.
AI replies are generated through leading AI APIs (such as OpenAI and Anthropic). Business/API data sent to these providers is not used to train their public models under their standard API terms. Messaging and delivery run through the channels you connect — for example the WhatsApp Business Platform (Meta) and Telegram — plus any payment or CRM tools you choose to integrate.
You can request an export or full deletion of your workspace data at any time by emailing hello@synervastudio.com. We action deletion promptly and confirm when it is done.
Backups are kept only to protect against data loss and follow the same access controls as live data. They are rotated and not retained longer than needed for recovery.
Data may be processed by the AI and messaging providers listed above to deliver the service. We do not sell your data or share it with third parties for their own marketing.
Email hello@synervastudio.com. See also our Privacy Policy.