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WhatsApp API & CRM integration · UAE

Connect WhatsApp enquiries to the CRM your team already uses.

We implement the agreed connection between messages, customer records and follow-up tasks, so your team can work from a consistent enquiry record.

Field mapping · Record matching · Routing · Error handling

Describe the record, next action and tools involved. We can review the scope in writing.

Portfolio

Delivered projects

We developed chatbots for 5 real estate companies, 3 window companies and 3 clinics. One of the three clinic projects included dentistry. Channels: WhatsApp and Telegram.

We also developed WhatsApp and Telegram chatbots for 3 car-rental companies and released 5 AI applications on the Apple App Store.

AI applications · 5

Five AI mobile products delivered for store release

Five AI applications released on the Apple App Store · Apple App Store

Process illustration: ai applications
Process illustration
Real estate · 5

Customer communication through one shared CRM workflow

WhatsApp and Telegram chatbots delivered · WhatsApp and Telegram

Process illustration: real estate
Process illustration
Window companies · 3

Customer communication through one shared CRM workflow

WhatsApp and Telegram chatbots delivered · WhatsApp and Telegram

Process illustration: window companies
Process illustration
Clinics · 3

Customer communication through one shared CRM workflow

WhatsApp and Telegram chatbots delivered · WhatsApp and Telegram

Process illustration: clinics
Process illustration
Car rental · 3

Customer communication through one shared CRM workflow

WhatsApp and Telegram chatbots delivered · WhatsApp and Telegram

Process illustration: car rental
Process illustration
Process illustration: ai applications
Process illustration
01App Store

AI App 01 · client name private

Industry
AI application
Task
Bring a completed AI mobile product to public store release.
Delivered solution
AI App 01 was delivered as a published Apple App Store application.
Channels
Apple App Store
1234Message → Workflow → Solution → Channel
Process illustration: ai applications
Process illustration
02App Store

AI App 02 · client name private

Industry
AI application
Task
Prepare a client AI application for its release stage in the App Store.
Delivered solution
AI App 02 completed its delivery path with release through the Apple App Store.
Channels
Apple App Store
1234Message → Workflow → Solution → Channel
Process illustration: ai applications
Process illustration
03App Store

AI App 03 · client name private

Industry
AI application
Task
Complete the publication path for an AI application on Apple's marketplace.
Delivered solution
AI App 03 вошло в число пяти AI-приложений, опубликованных в Apple App Store.
Channels
Apple App Store
1234Message → Workflow → Solution → Channel
Process illustration: ai applications
Process illustration
04App Store

AI App 04 · client name private

Industry
AI application
Task
Move a delivered AI mobile application to store availability.
Delivered solution
AI App 04 reached published availability in the Apple App Store.
Channels
Apple App Store
1234Message → Workflow → Solution → Channel
Process illustration: ai applications
Process illustration
05App Store

AI App 05 · client name private

Industry
AI application
Task
Finish the store-delivery stage for a client AI mobile product.
Delivered solution
AI App 05 is part of the confirmed set of five Apple App Store releases.
Channels
Apple App Store
1234Message → Workflow → Solution → Channel
Process illustration: real estate
Process illustration
01WA + TG

Nuvora

Industry
Real estate
Task
Handle incoming property enquiries while preserving the customer's request context.
Delivered solution
The chatbot captures the enquiry context in the shared CRM and places it into the follow-up flow.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: real estate
Process illustration
02WA + TG

Zenvo

Industry
Real estate
Task
Separate common customer questions from conversations that need an operator.
Delivered solution
The chatbot guides the FAQ flow and sends unresolved dialogue context to the shared CRM queue.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: real estate
Process illustration
03WA + TG

Qubit Lane

Industry
Real estate
Task
Collect a structured property request before the conversation moves to the team.
Delivered solution
The chatbot gathers the essential request details and attaches them to the CRM handoff.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: real estate
Process illustration
04WA + TG

Veltrix

Industry
Real estate
Task
Route customer questions by conversation topic without losing the original message context.
Delivered solution
The chatbot identifies the dialogue path and places the conversation in the relevant shared CRM queue.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: real estate
Process illustration
05WA + TG

Orbiq

Industry
Real estate
Task
Maintain conversation continuity when a customer returns after a pause.
Delivered solution
The chatbot keeps the prior request context available in the shared CRM for the next response.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: window companies
Process illustration
01WA + TG

Aurelio Group

Industry
Window company
Task
Turn an initial window enquiry into a consistent intake for the team.
Delivered solution
The chatbot leads a structured question sequence and records the resulting context in the shared CRM.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: window companies
Process illustration
02WA + TG

Solenne

Industry
Window company
Task
Handle recurring product and service questions while retaining an operator path.
Delivered solution
The chatbot answers through the agreed FAQ flow and hands uncertain questions to the CRM queue.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: window companies
Process illustration
03WA + TG

Maison Kairo

Industry
Window company
Task
Keep follow-up messages connected to the customer's ongoing request.
Delivered solution
The chatbot attaches each new message to the existing conversation context in the shared CRM.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: clinics
Process illustration
01WA + TG

Lumeris

Industry
Clinic
Task
Receive administrative enquiries and prepare their context for an operator response.
Delivered solution
The chatbot captures the non-clinical request details and creates a clear handoff in the shared CRM.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: clinics
Process illustration
02WA + TG

Fox & Fathom

Industry
Clinic
Task
Guide recurring general questions into a consistent conversation flow.
Delivered solution
The chatbot follows the approved FAQ path and queues requests that require staff attention in the CRM.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: clinics
Process illustration
03WA + TG

Neon Harbor

Industry
Clinic
Task
Preserve the thread of a customer conversation across WhatsApp and Telegram messages.
Delivered solution
The chatbot carries message context into the shared CRM so the team can continue the same dialogue.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: car rental
Process illustration
01WA + TG

Wildpine Co.

Industry
Car rental
Task
Capture the context of an incoming rental enquiry before team follow-up.
Delivered solution
The chatbot structures the initial request and places it in the shared CRM follow-up queue.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: car rental
Process illustration
02WA + TG

Moxie Labs

Industry
Car rental
Task
Clarify incomplete rental requests before transferring the conversation.
Delivered solution
The chatbot asks for the missing request context and sends the completed intake to the CRM handoff.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel
Process illustration: car rental
Process illustration
03WA + TG

Kovo

Industry
Car rental
Task
Ensure later customer messages return to the context of the same rental request.
Delivered solution
The chatbot links follow-up messages with the existing request record in the shared CRM.
Channels
WhatsApp and Telegram
1234Message → Workflow → Solution → Channel

Project fit

A good fit if…

  • Your team already owns a CRM process
  • Messages are copied or routed manually today
  • A person can approve the field map and tests

Workflow

From conversation to an owned next step

01

Capture the agreed details

Define the fields collected from the conversation or form.

02

Create or update the record

Map fields to a contact, enquiry or opportunity in the supported system.

03

Assign the next action

Route the record to a person or create a task according to agreed rules.

04

Handle exceptions

Define duplicate, missing-data, failed-update and review paths.

Scope

We check the connection before quoting it

Included

  • Written field map and workflow
  • Configured supported connection
  • Tests against agreed examples
  • Handover and documented limits

Confirm before quote

  • CRM and account plan
  • API and required permissions
  • Objects, fields and data ownership
  • Matching, retry and approval rules

External costs

  • Paid CRM licence
  • Vendor API charges
  • Custom middleware or hosting
  • Additional support outside scope

Pricing

Setup and ongoing costs, clearly separated.

AI Sales Desk

AED 4,990 setup

AED 1,490/month

Help your team manage enquiries across several channels.

  • Up to three channels
  • Customer record updates
  • Follow-ups and reminders
  • Routing to the right person
  • A results dashboard
  • Monthly improvements
Get my Sales Desk quote →

AI Operations Agent

From AED 9,900 setup

From AED 2,490/month

Connect agreed steps across requests, information and business tools.

  • Tasks and connections agreed before launch
  • Data access limited to the job
  • Approval steps for important actions where required
Scope my workflow →

Meta messaging, telephony, paid CRM licences and other external services are separate. Custom connections are quoted separately. We confirm limits and additional costs before payment.

FAQ

Questions before a quote

Which CRM systems can you connect?

We assess the API, account plan and required actions. The quote names the supported connection and limits.

What happens if an update fails?

We agree retry, error record and notification paths and test failures as well as success.

Do you need access to all our data?

Access should be limited to the records and actions required by the agreed task.

Written scope

Tell us what should work differently

Tell us about one process. We’ll review the requirement and reply through your chosen channel.

A person will review the request. No call is required to start.

How should we reply?
WhatsApp
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Layla

SYNERVA’s AI assistant

Hi, I’m Layla, SYNERVA’s AI assistant. What would you like help with?