Example
A custom implementation service built around your business process.
- Lead qualification
- Human takeover
- CRM handover
- Allowed follow-ups
The workflow, responsibilities, connections and stop rules are agreed before implementation.
WhatsApp automation
WhatsApp Automation for UAE Businesses
Automate customer enquiries, lead qualification, follow-ups and handover in WhatsApp. SYNERVA builds custom WhatsApp automation connected to your CRM, business tools and team workflows.
- Lead Qualification
- Human Handover
- CRM & Workflow Connections
A custom implementation service built around your business process.
Implementation serviceWhatsApp automation
An example of what your team could receive.
Example
From a WhatsApp enquiry to an assigned next step
011 · Customer requests service
A customer asks about an agreed service in WhatsApp.
022–5 · Defined process
- 2 · Required details clarified
- 3 · Structured enquiry prepared
- 4 · Next action assigned
- 5 · Allowed follow-up covered by process rules
036 · Employee sees state and can continue
Structured enquiry
- Requested service: Business automation
- Assigned team: Sales
- Next action: Review enquiry
- Status: Ready for employee
The employee sees the collected state and can continue the conversation.
Press Play to see the steps.
Illustrative workflow — not a client case study. No new backend is represented here.
Process
WhatsApp automation built around four parts of the process
Lead automation & qualification.
Give each enquiry a clear next step. The workflow can collect the agreed details, identify the requested service and prepare the information your team needs to respond. Qualification follows your business rules rather than the length of a conversation.
Customer support & human takeover.
Handle routine questions using approved business information. When a customer needs a person or the request falls outside the agreed rules, the workflow can pass the conversation and collected details to your team.
CRM handover & integrations.
Connect agreed enquiry details to a supported CRM or business tool. Define which records are created or updated, who owns the next action and how incomplete information is handled. Connections are confirmed during project scoping.
Follow-ups & custom workflows.
Build follow-up steps around the agreed customer journey, such as an unanswered enquiry or an upcoming appointment. Timing, permissions, message requirements and stop rules are confirmed before implementation.
Message us
Want this for your business? Let’s talk.
Project pricing
Implementation and ongoing costs are scoped clearly
Pricing depends on the workflow, channels and connections included in the agreed scope. We explain implementation and ongoing costs before work starts, including any applicable external service charges.
Questions & answers
Frequently asked questions
How is WhatsApp automation different from a chatbot?
A chatbot manages the conversation. Automation connects that conversation to a defined process, such as preparing an enquiry, assigning a task or scheduling an agreed follow-up. A project can include both.
Can you connect it to our CRM?
We first check the supported interfaces and the data required for your workflow. The agreed scope lists the confirmed connections and any separate integration work.
Can our team stay involved?
Yes. Human responsibilities, review points and handover steps can be included in the workflow design. The system should support the way your team needs to work.
Can we start with one workflow?
Yes. We can scope one defined customer journey before considering additional processes. The first phase should have a clear result and agreed acceptance criteria.
Do you modify our existing application's code?
We build our own systems rather than repairing third-party modules. A separate connection to existing tools may be assessed where supported interfaces are available.
Define your first WhatsApp automation workflow
Tell us what starts the process, which details your team needs and who should own the next action.