Example
Help reception with repeated questions
- What the administrative assistant can include
- Example: reception receives an appointment request
- Keep medical data out of an unnecessary workflow
An example of what your team could receive.
Clinics & dental practices
AI Administrative Assistants for UAE Clinics and Dental Practices
Support your reception team with an assistant for administrative enquiries. We build workflows that explain approved service information, collect appointment preferences and pass the request to staff—without providing diagnosis or treatment advice. Opening hours, locations and approved service information. Appointment requests organised for reception. Medical questions kept outside the administrative workflow.
ExampleClinics & dental practices
An example of what your team could receive.
Example
Help reception with repeated questions
01Starting request
People may ask which branch offers a service, what the published opening hours are or how to request an appointment. These administrative questions can be separated from clinical decisions. We design the assistant around that boundary so a convenient contact channel does not become an unapproved medical adviser.
02What AI does
- What the administrative assistant can include
- Example: reception receives an appointment request
- Keep medical data out of an unnecessary workflow
03Result for your team
What the administrative assistant can include
Service information. Approved location, availability process, hours and published administrative details. Appointment preferences. The requested service and preferred time, with only the necessary contact information. Reception handover. A structured request and relevant conversation for staff. Boundaries. Clear responses for medical, urgent or sensitive questions that the assistant is not designed to handle. Testing with staff. Checks of wording, escalation and the difference between a request and a confirmed booking.
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This example uses sample details. To try the AI yourself, open the WhatsApp demo.
Illustrative project
Fictional company and scenario characters. This is an implementation example, not a completed client project or a customer testimonial.
An appointment request prepared for reception
A clinic could organise administrative enquiries about appointments and opening information without turning the assistant into a medical adviser.
Serovella Clinic · Hiba Saeed · Reception manager · Scenario character
Scenario briefLet reception handle a clear appointment request without collecting a patient’s medical history in a general chat.
Ask which appointment category the person wants to request.
Collect the preferred time and a permitted contact method.
Send the request to reception; leave confirmation with the clinic.
RequestDental appointment
Time preferenceWeekday afternoon
Medical historyNot requested in the demo
StatusReception review
How it could work
Starting situation
In this scenario, reception answers the same scheduling questions while collecting incomplete appointment requests from several channels.
Proposed solution
We could create a narrowly scoped administrative assistant. It would explain approved practical information, collect the appointment category and preferred time, and direct clinical questions to the clinic’s agreed human channel.
Proposed deliverable
The planned result is an administrative request with a clear handover. The scenario does not provide diagnosis, treatment recommendations or confirmed clinical availability.
Scope and dependencies
The clinic must approve wording, escalation rules, access controls and data handling. Clinical or emergency messages require a separately approved response path.
Approach
Help reception with repeated questions
People may ask which branch offers a service, what the published opening hours are or how to request an appointment. These administrative questions can be separated from clinical decisions. We design the assistant around that boundary so a convenient contact channel does not become an unapproved medical adviser.
Scope
What the administrative assistant can include
Service information.
Approved location, availability process, hours and published administrative details.
Appointment preferences.
The requested service and preferred time, with only the necessary contact information.
Reception handover.
A structured request and relevant conversation for staff.
Boundaries.
Clear responses for medical, urgent or sensitive questions that the assistant is not designed to handle.
Testing with staff.
Checks of wording, escalation and the difference between a request and a confirmed booking.
Example
Example: reception receives an appointment request
A person asks for a dental cleaning appointment on Saturday morning. The assistant records the service and time preference and explains that reception will check the schedule. It does not request symptoms, medical records or images to answer this administrative enquiry. The appointment remains unconfirmed until the authorised workflow confirms it.
Illustrative administrative scenario with fictional details—not a clinical case.
Approach
Keep medical data out of an unnecessary workflow
We begin with administrative information and review the proposed connections before implementation. Access to a patient-management system, health records or other sensitive data is not part of a generic chatbot setup and requires separate assessment. The public SYNERVA enquiry form and demo do not need patient details.
Process
How we prepare the clinic assistant
Choose a narrow administrative task and approved answers.
Agree necessary fields, staff handover and excluded questions.
Test ordinary enquiries and boundary cases with your team.
Launch the agreed channel and explain reception’s responsibilities.
Scope
Pricing for the administrative scope
A limited pilot may be appropriate after confirming the data and workflow boundaries. Clinical-system integrations and specialised requirements are separate scopes. We explain implementation, ongoing support and external platform costs before work begins.
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Want this for your business? Let’s talk.
Pricing
Start with one task, with the costs clear upfront
Try a focused pilot or discuss a package for your team. Apps and AI teams are quoted separately.
21-day pilot
AED 990
one-time fee
Try one task in your business before committing to a larger setup. No automatic renewal.
- One channel, one agreed task and one simple connection to your existing tools.
- Includes setup, a results dashboard, the option for your team to take over a conversation and an agreed AI usage allowance.
What is included, extra costs and credit terms
One channel, one agreed task and one simple connection to your existing tools. Includes setup, a results dashboard, the option for your team to take over a conversation and an agreed AI usage allowance.
External platform fees are separate. We explain the applicable charges before payment.
If you continue within 14 days, we credit the AED 990 pilot fee towards setup. We confirm the exact dates and terms before payment.
AI Lead Desk
Answer customer questions and collect enquiry details in one channel.
AED 2,490 setup
AED 790/month
- Answers based on your business information
- Enquiry details collected for your team
- Two languages
- A basic enquiry report
AI Sales Desk
Help your sales team manage enquiries across several channels.
AED 4,990 setup
AED 1,490/month
- Up to three channels
- Customer record updates
- Follow-ups and reminders
- Routing to the right person
- A results dashboard
- Monthly improvements
AI Operations Agent
Connect several steps, from reading a request to checking the details and preparing the result.
From AED 9,900 setup
From AED 2,490/month
- Tasks and connections agreed before launch
- Data access limited to the job
- Important actions can require approval
A quote for your project
Apps, AI teams and custom connections are quoted separately. We start with the job you need done, then explain the build cost and ongoing expenses. You’ll know what is included before work begins.
Discuss pricing in WhatsAppSetup is a one-time fee. Monthly plans include hosting, monitoring, support and an agreed AI usage allowance. Meta messaging, telephony and other external services are charged separately. We confirm connections, limits and additional costs before you start.
Questions & answers
Frequently asked questions
Will the assistant diagnose or recommend treatment?
No. This service is for administrative communication. It must not evaluate symptoms, select treatment or present itself as a clinician.
Can it confirm appointments directly?
Only with an approved scheduling connection and tested booking rules. Without that, it collects preferences and leaves confirmation to reception.
Can it answer questions about insurance coverage?
It can share approved general administrative information. Personal eligibility, coverage decisions and case-specific commitments must be checked by the authorised team or relevant provider.
Do we need to send patient records for a demonstration?
No. Use fictional or anonymised administrative examples. Do not send medical documents, identity records or other sensitive patient information to the public demo or sales form.
Is patient-system integration included automatically?
No. It requires a separate review of access, data handling and the intended actions. We do not claim that a standard chatbot package meets every healthcare requirement.
Can it work outside reception hours?
The agreed automated workflow can be designed for enquiries when staff are unavailable. It must explain the next step accurately and must not imply live medical or emergency support.
Discuss a reception task without sharing patient data
Tell us which administrative questions repeat and how appointment requests are handled. We will define an appropriate first scope.