Example
Address change request prepared
- Order 1048
- Customer checked
- New address received
Your team confirms whether the address can be changed.
AI for customer support
Give your support team fewer repeat questions to answer.
Opening hours, service questions, order updates. We build an assistant that uses your information to help customers, collects what your team needs and brings in a person when the next step needs their attention.
Pricing is based on the job and connections involved.
ExampleAI for customer support
An example of what your team could receive.
Example
Help without making the customer start again.
01Starting request
I need to change the delivery address for my order.
02What AI does
- Asks for the order reference and records the reply: 1048.
- The assistant follows the required customer check before using private order information.
- It collects the new address and passes the request to the team responsible for delivery changes.
- Customer sees: “Your request is with our team. They will confirm whether the address can be changed.” The address is not shown as changed before approval.
03Result for your team
Prepared result
- Order 1048
- Address change requested
- Customer checked
- Details ready
- Awaiting the team's decision.
The result is ready for your team to review.
Press Play to see the steps.
Illustrative example — a fictional delivery request.
Keep routine help simple.
Answer from your own information.
Use your services, policies and approved explanations for common questions.
Find the permitted details.
Connect order or account information with the checks your business requires.
Give your colleague the whole request.
Include the conversation, what has been tried and what the customer needs next.
Start with the question your team keeps answering.
Choose the first requests.
Look at the common questions and the ones that take more care.
Agree the answers and checks.
Decide what the assistant can do and where a person takes over.
Test before opening it to customers.
Check ordinary requests, missing information and requests for a person.
Support that fits your operation.
A simple assistant may fit an existing package. Order lookups, account checks or custom support connections may need a separate quote. We explain the build, ongoing support, AI usage and outside software charges before you start.
Questions & answers
A few useful answers
Can customers still reach a person?
Yes. We build a clear route to your team and explain its response hours. An automated reply does not mean staff are available around the clock.
Can we keep our support software?
We review the available connections first and explain any limits before recommending a change.
Which support question would you like off your team's plate?
Send us an example of the question. We will help you work out what the assistant should answer and what your people should handle.